Privacy Policy

Effective Date: January 3, 2025

 

Allay Cremation, Inc. ("Company," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect information when you use our website, services, and communicate with us, including through text messaging.

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1. Collection and Use of Personal Information

We collect personal information necessary to provide our cremation and end-of-life services. This may include:

• Name, address, and contact details (email, phone number)

• Information provided for cremation arrangements

• Payment details processed securely through third-party vendors (e.g., Quickbooks)

We use this information to:

• Provide and improve our services

• Communicate with you regarding your arrangements

• Send appointment reminders, order alerts, and account notifications

• Comply with legal and regulatory obligations

We do not share SMS consent with third parties for marketing purposes.

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2. Opt-In Consent for Text Messaging

By submitting your phone number through our website or intake forms, you acknowledge and agree to receive text messages related to our services. This includes:

• Appointment reminders

• Cremation status updates

• Follow-up communications regarding services requested

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3. Opt-Out Instructions

You may opt out of receiving text messages at any time by replying "STOP" to any message you receive. Once you opt out, you will no longer receive text messages from us. If you wish to opt back in, you can do so by texting "START." For assistance, text "HELP" or visit our website at www.allaycremation.com.

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4. Data Sharing & Third Parties

We do not sell, rent, or share your personal information with third parties except:

• When required by law or legal process

• To fulfill a service request (e.g., sharing necessary details with crematories or regulatory bodies)

• With authorized payment processors who handle transactions securely

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5. Payment Processing

All payment transactions are processed securely through third-party payment providers such as Quickbooks. We do not store or have access to your payment details.

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6. Security of Your Information

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

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7. Cookies and Tracking

We may use cookies and similar tracking technologies on our website to enhance your browsing experience. You may modify your browser settings to disable cookies, but this may affect the functionality of our website.

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8. Compliance with Privacy Laws

Allay Cremation, Inc. complies with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and other relevant regulations. If you are a California resident, you may have additional rights regarding your personal information, such as the right to request access, deletion, or correction.

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9. SMS Terms & Conditions

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Allay Cremation, Inc. This includes SMS messages for:

• Appointment scheduling

• Appointment reminders

• Post-service notifications

• Billing notifications

Message frequency may vary. Message and data rates may apply. See our full privacy policy at www.allaycremation.com. For assistance, text "HELP" or visit our website. To opt out at any time, text "STOP."

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10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Any updates will be posted on our website with the revised effective date.

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11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Allay Cremation, Inc.
680 E Colorado Blvd. STE 180, Pasadena, CA 91101
Ph: 323-275-9105
Email: care@allaycremation.com

Visit our Privacy Policy at: www.allaycremation.com/privacy-policy